"Embedding Counselling and Communication Skills provides a step-by-step approach for those looking to gain a theoretical and practical understanding of using counselling and communication skills within the helper role and applying these skills in the context of professional practice. This revised edition is brought up to date with new content around the subjects of working online, working across difference and diversity, coaching, grief and loss and managing challenging situations. Written in a clear and accessible teaching style, this book progresses through the 'initial helper' communication skills that are used in everyday life, to the more complex and in-depth counselling skills required in a helper relationship. It introduces the reader to a Relational Skills model which demonstrates the phases of relationship development. The authors show what happens within each phase and identify how and when to use skills appropriately. Knowledge of reflective practice, aspects of the relationship and how to manage change ensures the text considers the full range of general and specific skills and abilities required. Learning is brought alive through the use of online video clip sessions of a real helper/client relationship giving the reader opportunities and encouragement to reflect and evaluate their learning. This book will be an essential resource for students taking an introductory counselling skills course, other trainees within the mental health sector, coaches and many other qualified professionals who wish to enhance their knowledge of embedding counselling skills into their work and practice"--