Name: The Ten Principles
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SKU: 9780273775089
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The Ten Principles Behind Great Customer Experiences Matt Watkinson

Author: Matt Watkinson

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Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.

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Publisher Date: 1905-07-04

Publisher: Pearson Financial Times

Pages: 240

Language: English

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The Ten Principles

The Ten Principles

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