The Friction Project

SKU: 9780241594865
The Friction Project

The Friction Project

SKU: 9780241594865
Author: Huggy Rao Robert I. Sutton
How Smart Leaders Make the Right Things Easier and the Wrong Things Harder
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Every organisation is plagued by destructive friction. Lengthy and convoluted emails, inefficient processes, and antiquated procedures can all be obstacles to excellence at work. Yet some forms of friction are incredibly useful. Often teams need to slow down, struggle and develop some bad ideas to find that rare good one. And leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become \"friction fixers.\" Sutton and Rao will help you to- • identify where to avert and repair bad organisational friction • acknowledge where to maintain and inject good friction • reframe friction troubles that can't be immediately fixed, so they feel less threatening • repair failing organisations The Friction Project is the ultimate guide to making the right things easier and the wrong things harder.
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Publisher Date: 2025-02-01
Publisher: Penguin Random House
Pages: 304
Language: English

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