The Empathy Edge

SKU: 9781989025796
The Empathy Edge Harnessing the Value of Compassion as an Engine for Success by Maria Ross

The Empathy Edge

SKU: 9781989025796
Author: Maria Ross
Paperback
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« Furious customers? Missed deadlines? Failed products? The problems your business faces may stem from a single issue: lack of empathy. Being empathetic at work means seeing the situation from another's perspective, and using that vantage point to shape your leadership style, workplace culture, and branding strategy. Pairing her knowledge as a branding expert with proven research and fascinating stories from executives, change-makers and community leaders, Maria Ross reveals exactly how empathy makes brands and organizations stronger and more successful. Ross shows why your business needs to cultivate more empathy now, and shares the habits and traits of empathetic leaders who foster more productivity and loyalty. She gives practical tips, big and small, for how to align your mission and values and hire the right people, cultivating a more empathetic--and innovative--workplace culture. Finally, she gives you the goods on building your empathetic brand in an authentic and proactive way, and shows how doing so results in happier customers, innovative work cultures and increased profits. In this practical playbook for businesses of all types, Maria Ross proves that empathy is not just good for society--it's great for business, and may transform you at a personal level, too. »--Résumé de l'éditeur.

Book details

Format
Paperback
Pages
256
Publisher
Page Two Books
Published
22 October 2019
Language
English
ISBN
9781989025796

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