Name: The Ten Principles
Brand: Pearson Education
SKU: 9780273775089
Price: 561.0 ZAR
Availability: InStock
Author: Matt Watkinson
ISBN: 9780273775089

The Ten Principles Behind Great Customer Experiences Matt Watkinson

Author: Matt Watkinson

Paperback

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Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.

Book details

Format: Paperback
Pages: 240
Publisher: Pearson Education
Language: English
ISBN: 9780273775089

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