Readers Warehouse FAQ's

ANSWERS TO YOUR QUESTIONS

DELIVERY OPTIONS

WHAT ARE MY DELIVERY OPTIONS?
  • We are currently offering courier and Pargo delivery for all South African orders.  Please CLICK HERE to see the shipping breakdown
  • In-store collection is R20 and your order will be available within 5 to 10 business days for collection. The store you have selected will contact you once they receive your order.  

    Please take note that we will only hold your order for a period of 1 MONTH at your selected store.  If you haven't collected after 1 month it will be returned to head office and your account will be credited with the amount of your order. 

 

    WHEN WILL MY ORDER BE DELIVERED?

    We'll deliver your order by the Estimated Dispatch Date provided to you in the checkout process. 

    If this date changes, we’ll let you know straight away by email..

    CAN I CHANGE MY ADDRESS AFTER PLACING AN ORDER?
    It’s not possible to change your delivery address after confirming your order, so please always double check that your address details are correct at checkout

    WHAT HAPPENS WHEN A PRODUCT IS MISSING WHEN I RECEIVE MY ORDER?

    Please email us on incoming@readerswarehouse.co.za

    One of our helpful Customer Service agents will be able to assist you immediately. 

    YOUR ORDER

    CAN I CHANGE MY ORDER ONCE I'VE PLACED IT?
    It’s not possible to add or remove items from an order once you’ve received your payment confirmation email.
    Items can be returned to us after your order has been delivered by following our return process, as long as your order falls within our Return Policy.
    If you'd like to buy additional items you can place a new order.

    PRODUCTS AND STOCK

    CAN I REDEEM A GIFT VOUCHER I'VE PURCHASED ONLINE AT ONE OF YOUR RETAIL STORES?
    No, unfortunately if you purchase a gift card on our online website you cannot redeem it instore and visa versa. 

    CAN YOU GIVE ME MORE INFORMATION ABOUT A PRODUCT YOU SELL?
    We provide all the available product information that we have every product page. You’ll find all the important details under 'Description' on each product page.

    WHEN WILL AN ITEM I WANT BE BACK IN STOCK?
    All out of stock items will be replenished as soon as more stock is available to us. You can check back on the product page to see if the item you have your eye on is available again.
    We don't currently have an automated alert system to let you know when an item is due back in stock.

    WHAT IS A PRE-ORDER?
    A pre-order is a title which hasn't yet been released by the Publisher. We state the publishing date on every webpage. Your order will be shipped just before or on the release date stated.


    INTERNATIONAL ORDERS

    DUTIES AND TAXES 
    At checkout, you’ll see these charges clearly—so completing your purchase is easy and stress-free


    SHIPPING AND TRANSIT TIMES
    We ship international orders using FedEx International Priority and UPS services, ensuring that your parcels are delivered directly to your doorstep.
    Delivery times may vary depending on the shipping method you select at checkout. Once your order has been dispatched, you will receive a tracking number so you can stay updated on the status of your parcel.


    SHIPPING FEE
    The shipping rates are based on the product's weight and dimensions.
     
    Should you want to place a bulk order, please contact us at incoming@readerswarehouse.co.za to quote you on shipping.

    Can’t find your country at checkout email us. 


    PAYMENT OPTIONS

    You can now pay using  the following payment methods available at checkout:

    Apple | Google | Capitec | Card, Bobpay and Payfast for local and international orders. Our payment gateway partners  offers fast and secure online payments. 

    For any queries or questions please contact us directly.